Human relations in corporate world are as important as in personal life. Success is always a team event. Having excellent and healthy relations is the foundation of any team. The word ‘team’ is a noun that represents a set of individuals working in absolute harmony with common goals. No two individuals can work together until unless they have humane relations. In this article, I would like to share my thoughts about what it takes to build relations in the corporate world. Relation between two human beings can be as simple as you want and as complex as you want.
Before publishing this article, I was thinking what would be the right title of this article. I thought of a few ones that may fit into the subject like – “When Manager becomes Leader” or “Where Managers Fail”. I finally settled for “Art of corporate relations.” Intended audience here is anyone who has a team to manage and those professionals aspiring to be managers and entrepreneurs.
There are 3 basic building blocks between any two human relations.
1. Respect – pious and prestigious
2. Trust – beautiful but hard earned
3. Honesty – as rare as cool breeze in dessert
We must have read and heard these 3 words, thousand times in our life. On first look, it may seem very simple and almost everyone would say that “yeah, I know it well and always follow as well”. But trust me; there are very few people who know real essence of these three gems (respect, trust and honesty). In my humble opinion, some of the old fashioned and traditional managers especially in hierarchical communities who believe in authority and consider being manager as luxury, do not understand the science behind these 3 building blocks of relations. That’s where team starts maintaining distance from them and starts looking at them as evil. When this happens, you as manager has failed. Another way of saying is a manager becomes a leader when he understands this beautiful art of managing relations. Leader is not a title given my companies but it is a state of mind of your team members where:
• They start looking forward to their manager for all their problems
• Strong belief that this man has to be right even though I don’t understand his reasoning very well but I am sure my career is in safe hands and if I follow him, I will be good and protected
• Willing to do anything for him
When the above happens, manager becomes leader. It happens if and only if you show highest level of respect, utmost trust and honesty to your team. Let me explain my perspective of these qualities.
It means you treat the other person with utmost dignity as you want to be treated by others. You consider other person on equal footing at par as you yourself. You understand the emotions of the person equally good as the person himself. You give due respect to the feelings of the person. You acknowledge the competency of the person and give highest value to it. You are excited when he is happy and you feel bad when he is sad. You are worried when he is in trouble. Show compassion to the human being and believe everyone is a divine creation of God as you are yourself. His happiness is precious to you. When this happens, it is respect in real sense.
On the contrary, I have seen managers showing authority, killing people’s emotions with disdain, treating people like commodities and focused upon to please their own bosses. This way, you will always remain manager. In this process, you will draw people’s anger and anguish along with curse. Believe me; curse of a distressed and honest person never goes waste. It is going to come back and come back very hard directly and indirectly to you one day. Do not be manager to achieve targets set by your boss only. If you are leader, targets will be achieved anyway but more effectively and efficiently.
It means you believe that your team is doing everything right with right intention. It may be the case that team does not have enough experience to handle a situation or may not have a particular competency to achieve highest business results (no one is perfect) – but then a competent manager should help them succeed by adding his own experience, holding hands of team members and taking them to the ladder of success along with you. It also means that if you have different opinion, you still (as a first step) appreciate the actions and thoughts of him. Then explain your perspective as someone who is refining his ideas, coaching him on missing aspects (if any) and giving him a sure shot recipe of success. Also show him that you as manager stand behind him in every scenario and will be there to protect and support in every situation. When I say show, I don’t mean show-off but you should really mean it. These things cannot be borrowed or pretended superficially but it is inherent to good managers (leaders) and comes naturally to them.
Unfortunately, traditional managers just impose things on subordinates. Such managers always try to prove in front of team that “I know better than you, you don’t know anything, you are wrong, just follow me because I am your manager” anyway. This is not trust but sheer authority exhibited in an autocratic way.
Be very transparent in your intentions, be very open in communication explaining everything why you want a particular thing to happen the way you want – what benefits team would have if they follow you as manager and how it will help the team to succeed. Your words, body language, and emotions – everything should be pious and truthful. Create an atmosphere where team can open their mind, speak from heart, and talk freely and fearlessly in front of you. A good manager must inculcate the honesty as religion in his life and thereby inspire team also to believe in honesty. First you have to be honest to yourself, only then you can expect your team to be honest. You lie and believe me you will be caught one day or sooner. Now a days, people of new generation are smart enough to find the truth and then gossiping makes it even tougher for you to hide a fact. Honesty is still the best policy and would always remain. In front of customers, you can be politically correct but again, no hiding facts, no lies.
Where relations go sour
1. Bad intentions : In the pursuit of quick bucks, sometimes people follow short-cuts, too focused on appraisals and do everything to please the boss, start playing politics and back biting, stealing credits of other people around etc. In this process, they compromise with basic principles of life. There are primarily 2 root causes why people have bad intentions. Everything else revolves around these.
a. Incompetency : In my opinion, competent people rarely have bad intentions
b. Super ambitious : Desire to achieve something and achieve as quickly as possible makes you follow short cuts
Incompetency and being highly ambitious is a deadly combination. I have analyzed why this happens. It is because people want to achieve primarily 2 things in their life – Money and Authority. There is nothing wrong in it. But for talented and competent people, money and authority is the natural outcome and they are bound to get sooner or later. Problem starts when instead of focusing on developing skills, they focus day and night on money and authority. It makes them lose focus on competency and instead try to find quick and crooked ways to achieve this. It is here people enter the dragon of corporate evils (politics, lie, deception, flattery, yes boss etc.). At this stage, relation takes a back seat and you can never have good relations with your team.
2. Poor communication : Sometimes even though intentions are good but your communication is not mature and skilled enough to convey your true message. Remember the golden rule; you are as good as you can communicate. Probably I will write another blog on art of communication.
First make relations with your inner strength. Be honest to yourself, trust your skills and respect your life and your moments of joy – be a leader of yourself. Always remember to apply these 3 principles with other forms of life. If you are there, people will like you can be leader of masses.